At SwiftBi Group, we’re dedicated to providing top-notch digital solutions, and we stand firmly behind the quality and effectiveness of our services. That’s why we’re proud to offer our clients a comprehensive satisfaction guarantee.
We’re confident in the transformative impact of our services, but in the unlikely event that you’re not fully satisfied with the results, we’ve got you covered. Simply get in touch with us, and we’ll do what it takes to make it right. Partner with us without any risk and elevate your digital presence effortlessly.
Please take a moment to familiarize yourself with the terms and conditions of our satisfaction guarantee outlined below.
How to Activate Our Satisfaction Guarantee:
Activation: Initiate the satisfaction guarantee process by emailing your concerns to support@khumoaccelerated.com within 30 days of service commencement.
Service Period: Engage with our services consistently as per the agreement but bring up any concerns no later than 90 days from the service start date.
Documentation: Provide detailed feedback on your experience and the areas that did not meet your expectations, supported by specific examples.
Assessment: If you’re not satisfied with the service provided, email your detailed feedback to support@khumoaccelerated.com along with your order number for evaluation.
Submission Deadline: All feedback must be submitted within 90 days of service commencement.
Review Criteria: Feedback will only be addressed if all conditions are met. Incomplete or unclear feedback will be reviewed to clarify the concerns.
Service Adjustment: Once your feedback is approved, we will take necessary measures to adjust the services to meet your satisfaction.
Consistent Engagement: Remember, the key to successful digital services is regular communication and engagement as instructed.
Additional Points:
- Our User Agreement must be thoroughly read and adhered to for a valid claim.
- We reserve the right to address your concerns in a manner deemed appropriate based on the situation.
- Additional service costs incurred during the resolution process are the responsibility of SwiftBi Group.
- We recommend keeping a detailed record of all communications for transparency.
- Allow up to 5 business days for us to process and address your concerns.
Share Your Success: Achieved remarkable results with our services? We’re thrilled to hear about it! Share your success story with us at support@khumoaccelerated.com, including your service details, and we’ll thank you with a special token of appreciation. Your success drives our commitment!